FAQ

🚚 Shipping

Which countries do you ship to?

We ship across Ireland, the EU, and worldwide.

How long does delivery take?

Ireland: 2–4 business days. EU: 5–10 business days. Rest of the world: 10–20 business days.

Do you offer free shipping?

Yes — free shipping to Ireland on orders over €65, and to the EU on orders over €120.

🔄 Returns

Can I return a product?

Yes, within 14 days of receiving your order, provided the product has not been used.

How do I arrange a return?

Email us at [email] with your order number and we will help you process the return.

🧴 Products

Which skin type is your products suitable for?

Each product includes a skin type description on the product page. If you are unsure, feel free to contact us.

Are your products dermatologically tested?

Yes, all Lenka Skin Lab products have been dermatologically tested.

Do you use natural ingredients?

We use science-backed formulas with clean, safe ingredients and no harmful additives.

💳 Payment

What payment methods do you accept?

Visa, Mastercard, Shop Pay, Apple Pay, and other cards via Shopify Payments.

📦 Orders

How do I track my order?

Once your order has been dispatched, you will receive an email with a tracking number.

Can I change or cancel my order?

Please contact us as soon as possible — we will do our best to help before your order is shipped.